Compare VOIP Phone Systems for 2019

Read on to compare leading VOIP Phone Services and Systems, include a free price and feature reference guide.

These business phone systems are perfect for businesses with employees in different locations. Voice Over Internet Protocol (VOIP) gives them the ability to perform their jobs independent of where they are. Business phones use Internet connections to send signals, instead of copper wires like those that are used for landlines. Because of this, employees can take and make calls away from their desk, without confusion caused by giving out their individual phone numbers.

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It’s important to find the right VOIP service plan to fit your needs. Cost is a big issue. Although a month-to-month plan sounds more convenient, long term contracts are often offered at lower rates.

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There are many different kinds of service plans you can get from business phone providers. Some plans provide extra features for no additional cost, but others will charge you for add-ons like 411 calling.

Different VOIP plans and systems include different features. The most useful of these include:

  • Automated receptionists
  • Call forwarding
  • Call monitoring
  • Call queues
  • Call recording
  • Call reports
  • Call screening
  • Call transfering
  • Conference calling
  • Directory assistance
  • Extension dialing
  • Instant messaging between offices
  • Interactive Voice Response
  • Local and toll-free numbers
  • Missed call notifications
  • Online faxing
  • Ring groups
  • Voicemail
  • Voicemail-to-email
  • Voicemail transcription

One of the greatest things about VOIP is that it provides long-distance and international calling for a lot cheaper than a regular system. Whether you need these features or not will determine whether you choose a plan with a company with unlimited world plans, or one that focuses on calling locally.

Many VOIP systems are “cloud-based” which means you don’t need any special hardware to use them. You can easily add new lines without worry, because the phone service provider takes care of all the technology and equipment for you.  

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Others can be self-hosted systems, which are especially useful for large companies, who already have the money and the people to purchase and maintain the necessary hardware. Owning a self-hosted system ensures that you do not have to rely on the provider if an Internet connection goes down. You can address any problems yourself.

Business phone providers all have online account managements that can be accessed through their websites. Some companies have created simple, clear dashboards for their customers, but others have complicated ones that aren’t as easy to use.

Study the phone system plan that you are considering carefully. Some businesses claim to provide “unlimited” calling minutes. Usually these companies have a certain standard for the reasonable amount of minutes used per day. If your calling exceeds this standard, you may still be charged extra.

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Here's video overview of Voice Over IP technology: